Brand
Overview
CityPay is an innovative digital payment platform built for Nepal. We empower individuals and businesses with fast, secure, and convenient financial services. Our mission is to drive financial inclusion for every Nepali citizen through modern technology and thoughtful design.
About
Licensed by Nepal Rastra Bank (NRB), CityPay ensures secure, reliable, and user-friendly digital transactions for a wide range of everyday needs. Redefining digital payments and remittance in Nepal, CityPay makes everyday transactions—from bill payments to receiving money from abroad—faster, safer, and more convenient. With robust features, full regulatory approval, and customer-focused rewards, CityPay stands out as the reliable digital wallet for modern Nepali life.
Experience the future of payments with CityPay — where security, convenience, and innovation come together for you.
Services Offered
- Bank Transfer
- QR Payments
- Remittance Payouts
- Utility & Bill Payments
- Government Services & Payments
- Mobile Top-Ups & Data Packs
- Flight, Bus & Hotel Booking
Frequently asked questions.
To register in CityPay, simply download the CityPay app from the Google Play Store or Apple App Store. Open the app and follow these steps:
- Enter your personal information including your name, mobile number, and email address.
- Set a secure password for your account.
- Verify your mobile number through the OTP (One-Time Password) sent to your phone.
- Complete your profile and submit KYC (Know Your Customer) documents such as citizenship, license, passport, or voter’s ID card for account verification.
Once your KYC is verified, you can access the full range of CityPay services.
Most CityPay services are free of charge, such as loading funds from your bank account to your wallet. However, a nominal fee (e.g., Rs. 10 as per NRB directives) may apply when withdrawing funds from your wallet to your bank account. For detailed information, please visit our Transaction Limits and Charges page.
User status in CityPay indicates whether your account is verified or unverified. You can check your current status in your profile section.
If your CityPay account shows an "unverified" status, it means you have not yet completed your KYC (Know Your Customer) details or submitted the required verification documents (such as citizenship, license, passport, or voter’s ID card). Please update your profile and upload the necessary documents to verify your account.
A "verified" status means you have successfully completed your KYC process and submitted all required documents. As a verified user, you can access the full range of CityPay services, including bank transfers, remittance pickups, and higher transaction limits. If you are still unverified, please complete your KYC to unlock all features.
You can easily load money into your CityPay wallet using various methods such as Connect IPS, Mobile Banking, and E-banking. Simply log in to your CityPay app, select "Load Funds," and choose your preferred method to add money to your wallet.
For any emergencies or immediate assistance, please contact our system support team by emailing citywallet@citypay.com.np. You can also visit our website for additional contact details.
2FA (Two-Factor Authentication) adds an extra layer of security to your CityPay account by requiring not just your username and password, but also a second form of verification from your physical device. This makes it much harder for unauthorized users or hackers to access your account, ensuring enhanced security for both agents and customers.
We respect your privacy and are committed to protecting your personal data. If you wish to request the deletion of your personal data associated with CityPay, please follow these steps:
1. Send an email to citywallet@citypay.com.np with the subject line "Data Deletion Request."
2. Include your full name, the mobile number used to register with CityPay, and a brief description of your request.
3. For security purposes, we may need to verify your identity before processing your request.
Once we receive your request, we will confirm receipt, verify your identity, and process your request within 5 business days. You will be notified once your data has been deleted or if we are unable to delete certain data due to legal or regulatory requirements.
